New! Attend an upcoming information session

Do you work at BJC and looking to earn a graduate certificate or advanced degree in Health Care Operational Excellence? Register for one of our upcoming information sessions held at the Farrell Teaching & Learning Center located on the Medical Campus.

Wednesday, March 29 @ 5:30 p.m.

Friday, March 31 @ noon


Food and refreshments will be provided. Attendance is free, but registration is required. For more information, contact Enrollment Specialist, Shaine Marsden.

The Master of Health Care Operational Excellence (MHOE) from the Sever Institute at the McKelvey School of Engineering at Washington University in St. Louis can help you advance with the knowledge, leadership and skills needed to establish, implement and oversee critical process analysis and continuous improvement initiatives in the growing field of health care.

From your first course and throughout the program, you will learn theories combined with real-world applications, strengthening your management acumen, collaborative problem solving, interpersonal communication and leadership competencies.



The 30-unit (10-course) MHOE is intended for practitioners and process managers in the health care industry. Students in this program will enable health care professionals to lead teams and significant initiatives in an operational excellence environment.

A 15-unit (five-course) graduate certificate in Health Care Operational Excellence is also available and can be transferred into the degree program at any time. A graduate certificate is an excellent option for individuals wishing to advance their careers, with a shorter time commitment than a degree.

MHOE courses are available in evening and online formats, and are designed with input from employers, thought leaders and practitioners, and taught by leading health care professionals, experts and executives.

Students learn project management fundamentals, navigating organizational change, service and finance, and emerging issues in health care and related service organizations. The program also addresses the more nuanced human factors and topics of personal leadership and resilience.

Registration, Tuition Fees & Payment Policies

Qualified veterans: WashU McKelvey School of Engineering and the VA will cover 100 percent of your graduate tuition.

Although certificate programs do not qualify for federal loan programs, loans are still available for the master's degrees. For more information, contact Johanna Sengheiser (

Program Checklists & Course Information

Each of our graduate programs has a unique mix of required coursework and additional electives. Courses are updated regularly to ensure our students are prepared for the latest in industry knowledge and application. Check out the Health Care Operational Excellence program checklist for both master's and graduate certificate requirements. 

All course information, including course descriptions and section listings, can be found in our digital catalog the Bulletin

Meet our faculty

Kevin Leeseberg Performance Improvement Consultant with BJC Healthcare’s Center for Clinical Excellence.

Kevin Leeseberg

  • Adjunct Instructor
John Miller Director of Cultural Transformation at St. Louis Children’s Hospital

John Miller

  • Adjunct Instructor
Matt Morgan Senior Consultant for Performance Excellence at St. Louis Children's Hospital, emphasizing lean operations and human-centered design

Matt Morgan

  • Adjunct Instructor
Sheyda Namazie-Kummer Director, Clinical Advisory Group – Center for Clinical Excellence at BJC HealthCare

Sheyda Namazie-Kummer

  • Adjunct Instructor
Kim Orton Leader transforming vision into action

Kim Orton

  • Adjunct Instructor
Stacy Sedlack Performance Improvement Consultant at St. Louis Children's Hospital

Stacy Sedlack

  • Adjunct Instructor
LaShonda Session Lead consultant experienced in developing leaders focusing on change management, facilitation and coaching within team-based environments

LaShonda Session

  • Adjunct Instructor
Eric Warnhoff Director of System Operations of Transformation Support in the Center for Clinical Excellence at BJC HealthCare

Eric Warnhoff

  • Adjunct Instructor
Andrew Wilkey Lead Process Improvement Consultant with BJC for St. Louis Children's Hospital

Andrew Wilkey

  • Adjunct Instructor
Edwin Zuluaga Process Improvement Consultant in Performance Improvement with BJX for St. Louis Children's Hospital

Edwin Zuluaga

  • Adjunct Instructor