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What is Health Care Operational Excellence?
Managing health care systems today is more than process efficiencies and quality assessment. Health Care Operational Excellence (HCOE) is an approach to health care management that emphasizes continuous improvement across all aspects of the organization and within all processes by creating a culture where all clinical and administrative staff are invested in the best quality outcomes, exceptional patient experience and empowered to implement change.
Part-time, Professional MHCOE Program Options
— Online, instructor-led classes
— Download the brochure
Learn How you Can Make a Difference with a Master's of Health Care Operational Excellence.
The online Master of Health Care Operational Excellence (MHCOE) from Washington University in St. Louis can help you advance with the knowledge, leadership and skills needed to establish, implement and oversee important process analysis and continuous improvement initiatives in the growing field of health care.
MHCOE Program Checklists and Course Information
Each of our graduate programs has a unique mix of required coursework and additional electives. Courses are updated regularly to ensure our students are prepared for the latest in industry knowledge and application. Check out the Health Care Operational Excellence program checklist for both master's and graduate certificate requirements. All course information, including course descriptions and section listings, can be found in our digital catalog the Bulletin.
From your first course and throughout the program, you will learn theories combined with real-world applications, strengthening your management acumen, collaborative problem solving, interpersonal communication and leadership competencies.
Forming the foundation for Operational Excellence
Cultural Enablers: servant leadership with respect for every individual
Continuous Improvement: a focus on the process with a flow/pull value, assuring quality at the source, embracing scientific thinking while seeking perfection
Enterprise Alignment: thinking systematically to creating consistency of purposeResults: creating value for the customer or client
The 30-unit (10-course) MHOE is intended for practitioners and process managers in the health care industry. Students in this program will enable health care professionals to lead teams and significant initiatives in an operational excellence environment.
A 15-unit (five-course) graduate certificate in Health Care Operational Excellence is also available and can be transferred into the degree program at any time. A graduate certificate is an excellent option for individuals wishing to advance their careers, with a shorter time commitment than a degree.
MHOE courses are available in evening and online formats, and are designed with input from employers, thought leaders and practitioners, and taught by leading health care professionals, experts and executives.
Students learn project management fundamentals, navigating organizational change, service and finance, and emerging issues in health care and related service organizations. The program also addresses the more nuanced human factors and topics of personal leadership and resilience.
Qualified veterans: WashU McKelvey School of Engineering and the VA will cover 100 percent of your graduate tuition.
Although certificate programs do not qualify for federal loan programs, loans are still available for the master's degrees. For more information, contact Johanna Sengheiser (email@example.com).