Health Care Operational Excellence

Master of Health Care Operational Excellence

The Sever Institute is excited to offer the Master of Operational Excellence ONLINE. This part-time fully online program is available to candidates with 3 or more years of professional health care experience. Part-time, OpEx Program Options — Online, instructor-led classes — 10-courses to complete — Fall enrollment opens April 1

Learn How you Can Make a Difference with a Master's of Health Care Operational Excellence.

What is Health Care Operational Excellence?

Managing health care systems today is more than process efficiencies and quality assessment. Health Care Operational Excellence (HCOE) is an approach to health care management that emphasizes continuous improvement across all aspects of the organization and within all processes by creating a culture where all clinical and administrative staff are invested in the best quality outcomes, exceptional patient experience and empowered to implement change.


Part-time, Professional MHCOE Program Options
— Online, instructor-led classes
Download the brochure



 Have questions? Speak with Nick Rothweiler, your OpEx admissions advisor:


Learn How you Can Make a Difference with a Master's of Health Care Operational Excellence.

The online Master of Health Care Operational Excellence (MHCOE) from Washington University in St. Louis can help you advance with the knowledge, leadership and skills needed to establish, implement and oversee important process analysis and continuous improvement initiatives in the growing field of health care.

Download the brochure

MHCOE Program Checklists and Course Information

Each of our graduate programs has a unique mix of required coursework and additional electives. Courses are updated regularly to ensure our students are prepared for the latest in industry knowledge and application. Check out the Health Care Operational Excellence program checklist for both master's and graduate certificate requirements. All course information, including course descriptions and section listings, can be found in our digital catalog the Bulletin.

From your first course and throughout the program, you will learn theories combined with real-world applications, strengthening your management acumen, collaborative problem solving, interpersonal communication and leadership competencies.

Forming the foundation for Operational Excellence



Cultural Enablers: servant leadership with respect for every individual 

Continuous Improvement: a focus on the process with a flow/pull value, assuring quality at the source, embracing scientific thinking while seeking perfection

Enterprise Alignment: thinking systematically to creating consistency of purpose

Results: creating value for the customer or client

MHOE Curriculum

The 30-unit (10-course) MHOE is intended for practitioners and process managers in the health care industry. Students in this program will enable health care professionals to lead teams and significant initiatives in an operational excellence environment.

A 15-unit (five-course) graduate certificate in Health Care Operational Excellence is also available and can be transferred into the degree program at any time. A graduate certificate is an excellent option for individuals wishing to advance their careers, with a shorter time commitment than a degree.

MHOE courses are available in evening and online formats, and are designed with input from employers, thought leaders and practitioners, and taught by leading health care professionals, experts and executives.

Students learn project management fundamentals, navigating organizational change, service and finance, and emerging issues in health care and related service organizations. The program also addresses the more nuanced human factors and topics of personal leadership and resilience.

Registration, Tuition Fees & Payment Policies

Qualified veterans: WashU McKelvey School of Engineering and the VA will cover 100 percent of your graduate tuition.

Although certificate programs do not qualify for federal loan programs, loans are still available for the master's degrees. For more information, contact Cindy Fields (

Meet our faculty

Kevin Leeseberg Performance Improvement Consultant with BJC Healthcare’s Center for Clinical Excellence.

Kevin Leeseberg

  • Adjunct Instructor
John Miller Director of Cultural Transformation at St. Louis Children’s Hospital

John Miller

  • Adjunct Instructor
Matt Morgan Senior Consultant for Performance Excellence at St. Louis Children's Hospital, emphasizing lean operations and human-centered design

Matt Morgan

  • Adjunct Instructor
Sheyda Namazie-Kummer Director, Clinical Advisory Group – Center for Clinical Excellence at BJC HealthCare

Sheyda Namazie-Kummer

  • Adjunct Instructor
Kim Orton Leader transforming vision into action

Kim Orton

  • Adjunct Instructor
LaShonda Session Lead consultant experienced in developing leaders focusing on change management, facilitation and coaching within team-based environments

LaShonda Session

  • Adjunct Instructor
Eric Warnhoff Director of System Operations of Transformation Support in the Center for Clinical Excellence at BJC HealthCare

Eric Warnhoff

  • Adjunct Instructor
Lori Wightman Nurse, Executive, Servant Leader, Coach, Innovator. Proactive and effective nurse executive with 25+ years of leadership in various health care environments.

Lori Wightman

  • Professor of Practice, Health Care Operational Excellence